Returns and Complaints

Within 14 days of receiving your purchases, you have the right to withdraw from the contract and return the goods to us.

RETURNS / WITHDRAWAL FROM THE SALES CONTRACT

Within 14 days of receiving your purchases, you have the right to withdraw from the contract and return the goods to us.

Simply send a statement before the 14 days expire.

Fill out the "Withdrawal Form" and send it:

– by mail to: 00-020 Warszawa Ul. Chmielna 2

– by email to: mushishop.pl@gmail.com

If you wish to make a complaint about your product, fill out the Complaint / Exchange Form

and send it to: mushishop.pl@gmail.com
We will contact you regarding the collection of faulty goods or compensation.

Here you will find printable form templates:

In accordance with EU Directive 2023/2673, you can exercise your right to withdraw from the contract directly through your customer account.